Frequently Asked Questions

What Materials are used in the wine charms?
Our wine glass charms are all hand-made to a high standard, crafted with high quality solid pewter charms manufactured in the US and beautifully decorated with genuine Swarovski crystals and Sterling Silver beads on silver rings.

What is your return Policy?
Your complete satisfaction is our goal. If you have received damaged or unsatisfactory product please contact us within 24 hours of receipt and we will either replace the item or give a refund (less the shipping costs).

Can I find your products in stores?
The future holds many exciting opportunities.
We are currently working with several wine stores, boutiques, and resorts on placing our product in their shops. Please continue to check back for updates on specific locations.

How do I clean my charms?
The charms are not dishwasher safe, wash with a damp cloth.

Can I request custom orders?
If you have a special occasion, whether business or personal, please contact us and we will work with you to create the perfect customized product for your event. Please contact us directly via
email or by phone and we will return your
email/call within one business day. Include the following information with your message: Your name, contact information, and a brief description of your ideas for the special event!

How long will it take to receive my order?
All in-stock items will be processed and shipped within 48 hours.

What types of payments do you accept?
We accept PayPal,Visa, MasterCard, American Express, Discover and eCheck. If you would like to order via email please contact us for instructions.

Is your site secure?
All transactions are secured by industry leading security provided by PayPal.

 

 



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